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CRACKING THE CODE

How Leading Lenders are Overcoming the Mortgage Industry's Borrower Retention Problem

On average, lenders hold on to fewer than 20% of past customers. Mortgage lenders face some of the lowest customer retention rates than any other industry. Cost for churn is significant. Yet, some companies are beating the odds. 

Find out how 19 lenders outperformed their peers and have 5.3x the industry average.